Cypress College

How To Get Help

When you need help:

1. Email your instructor. Your instructor is your best resource. Instructor email addresses are located in the faculty directory.
2. Check your computer. Be sure the settings and programs that might be used by the Blackboard Learning System are correctly loaded.
   • Browser: The recommended browser to use is Firefox 2.0 or 3.0
   • Cookies: The Learning System uses a cookie to keep track of your current session. You must have cookies enabled so we can maintain your current state as you navigate through the application.
   • Javascript: Almost every part of the Learning System relies on Javascript for the ability to generate interactive web pages. You must have Javascript enabled.
   • Pop-up Blocker: The Learning System sometimes uses small browser windows to deliver requested content. If you have installed a pop-up blocker, turn it off while using the Learning System.
3. Call the Distance Education Office at 714-484-7052. We're available Monday through Thursday from 10:30 a.m. to 3:30 p.m.

• Distance Education Policies
• Distance Education Readiness Quiz
• Distance Education Requirements
• Distance Education Tips for Student Success
• Distance Education FAQ